They will supply you with a voucher for the lodge which will be requested on check-in. They also needs to inform you about transportation choices to and from the hotel. If they can not concern the voucher, they should have the flexibility to give you information as to where you possibly can obtain it, which is able to typically be on the check-in counter or transfer desk at the airport of transit. A senior agent in the travel agency would be better certified that can assist you.
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